Meet The Builder Support Team
Service. Expertise. Dependability.

Your secret weapon in a competitive market

Carla Agostino
Key Account Manager

Carla Agostino has been with Reliance Home Comfort for 23 years, working in the New Home construction market for the last 15 years. Carla is a member of three local home builder associations and has volunteered for 15 years with the Hamilton/Halton Home Builder Association, holding various positions on the board and serving as President in 2012.

Carla won the Hamilton/Halton Home Builders President’s Award in 2005 and 2007, and was awarded the Distinguished Service Award in 2011. Under her leadership, Reliance was named Member of the Year in 2008, 2009 and 2010.

Hamilton / Burlington / Niagara / Brantford / Paris / Simcoe / Port Dover / Saugeen Shores / Thunder Bay / Sault Ste. Marie

Mobile: 905 330-7169


Shari Pryce
Key Account Manager

Shari Pryce joined the HVAC business in February 2014 and brings knowledge of residential new home construction through her family’s custom home building company. She brings many years of sales and marketing experience and has worked for some of the top 100 companies such as Coca-Cola, Labatt’s, and Consumer Impact Marketing (CIM) managing the Quaker Oats, Tropicana & Gatorade account. During her career she has won many awards, including “Presidential Awards”, and “Award of Excellences”.

Her dedication to customer service is exceptional and she understands the importance of under-promising and over-delivering.

Shari is a member of several local Home Builder Associations and volunteers on a number of committees. She participates in Ontario Home Builder Association (OHBA) and Canadian Home Builder Association (CHBA) events.

Cambridge / KW / Guelph / London / St. Thomas / Woodstock / Sarnia / Chatham / Windsor

Mobile: 519-572-7535

Eric Byle
Key Account Manager

Eric Byle began his professional career in 2002 and worked for 10 years selling to Big Box Home Improvement Retailers for a manufacturer in the GTA, working his way up to Territory Sales and Service Manager.

Eric’s leadership skills were honed overseeing 25+ sales and service representatives across the country while managing top national accounts. With Reliance since 2012 as a Key Account Manager, Eric has already developed strong relationships with builders in the new construction market.

Eric is a proud member of BILD, Simcoe County Home Builders Association and Durham Region Home Builders Association.

GTA & surrounding / Simcoe County / Durham Region / Muskoka / Peterborough / Kawartha’s

Mobile: 416 629-3357

Susan Cerilli

Susan Cerilli
Key Account Manager

Sue Cerilli has been working with builders and their trades since 2003, having started working in the industry as an HVAC Energy Management Consultant in 2001. Sue understands the importance of working closely with Home Builder’s Associations and has been an active member of several builder associations working on numerous committees over the years.

Currently, Sue sits on the Board of Directors for the Simcoe County Home Builders Association as Secretary Treasurer.

Sue acquired the Simcoe County Home Builders Association Presidential Award in 2007 and 2012 and received the Canadian Home Builders Association Award of Honor at the National Level in 2009.

Greater Toronto Area and Simcoe County

Mobile: 416-518-5110


Khuzema Janoowalla
Project Manager /
Technical Specialist

Khuzema Janoowalla has been with Reliance since January 2005 as part of the Residential Retrofit group. He then moved to the Builder and Commercial group in 2010 as Project Manager. Along with exceptional customer service (which won him the Reliance President’s Award in 2007), residential construction has been Khuzema’s focus for the past four years.

He has an engineering background, holds a gasfitter license and HRAI’s Residential Air Systems Design Technician (RASDT) designation. Khuzema is up to date on all codes and regulations governing the industry, and keeps track of the various green building programs. He also represents Reliance on the OHBA and Enerquality technical committee.

Mobile: 416 886-4438

Reliance is a proud member and active participant in local home builder associations