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Reliance Home Comfort Burlington
Burlington's source for furnaces, air conditioners, services and water heaters
SALES MANAGER RELIANCE HOME COMFORT BURLINGTON
Hi, I am Lawrence McLean, and I am the Sales Manager for Reliance Home Comfort in Burlington. I believe that the key to success is in providing customers with
that exceed their expectations.
Reliance Burlington has seen growth with our products, service, staff, customers, and community involvement. By continuing to put the customer first, Reliance Burlington has formed a reputation of being the
experts when it comes to
Our customers know that we are reliable, professional, and trustworthy which is why there are over
260,000 satisfied customers in the Burlington, Oakville, and Hamilton areas.
We also service Georgetown, Milton, Niagara Falls, and St. Catharines along with many more communities.
If you have any questions or concerns about your furnace, water heater, or air conditioner you can reach us at
. You can also stop by our branch at
830 Harrington Court, Suite A in Burlington
We Put Our Guiding Principles Into Action After the Burlington Flood
At Reliance, our Guiding Principles govern our actions at all times. This was evident after the Burlington flood when team members from unaffected areas stepped up to the plate and banded together to help customers in affected communities, as well as our own team members who were relocated due to flooding in our Burlington office.
Contractors and internal workers from
Greater Toronto Area
all worked together to quickly respond to service and installation calls.
Home Comfort Advisors and technical experts went door to door to proactively assist customers. Our IT department supported the team when it came to moving phone lines and providing computers to relocate the administration office from Burlington to Brantford.
For facilities, Supply Chain worked with the landlords, while Administration, and Operations made sure we had enough tanks available to handle the increase in demand. Workforce Planning coordinated moving the resources and made sure we had appropriately coordinated the calls, while Rental Inside Sales Associates (RISA), The Customer Solutions Team and Legal helped facilitate the administration of increase in rental buyout requests, as well as provided Fire and Flood Investigation letters.
Quality, Administration, and Operations were all involved as well, working with affected rental HVAC customers, as this was a unique situation where customers had rented systems and we had to process buyouts for furnaces, as well as rewrite the process for handling flood replacements. It was really a team effort as team members from all across the organization came out to lend a hand.
What does this all mean?
Many of Reliance’s Guiding Principles were on display when working through this disaster. Team members came together to support one another and our customers confirming that since their introduction, we truly embrace and live our Guiding Principles in all situations and in all aspects of our jobs.
Reliance's Guiding Principles:
Better is Better:
We acknowledged that our fire and flood process was not comprehensive enough, and all areas of Reliance came together to change the process so it supported our customers and the business better.
Outstanding Customer Experience:
As a company, we were able to waive flood inspection fees in order to support customers in this challenging time. We also moved resources from one area to another in order to ensure that customers received timely service. We put technical experts and Home Comfort Advisors in the worst hit areas to go door to door to assist customers, so they wouldn’t have to call and book an appointment.
Drive to Win:
It was inspiring to see every area of Reliance come together to minimize the impact to our customers and team members. Without the Drive to Win mentality, we would not have been able to respond and recover as quickly as we did.
Proud to be Reliance:
How companies respond to emergency situations is indicative of how strong they are as a business. It was a proud moment to see everyone jump in to assist our customers and team members without a second thought. It is this type of commitment and caring that sets us apart from our competition.
Competition Bureau Consent Agreement »
for information about Reliance Home Comfort’s consent agreement with the Competition Bureau.
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