About Reliance Home Comfort​​

About Reliance Home Comfort™

Welcome to Reliance Home Comfort, the leading provider of heating, cooling and water heater solutions to Canadian homeowners.

Reliance™ is the first choice for Canadians because we always have the right home comfort solution, regardless of size of home – or budget. We offer a wide selection of quality brand name products, furnace and air conditioner service plans to protect you against unexpected repair costs, a large network of technical experts, 24 hour telephone support, and a variety of payment options that make dealing with Reliance Home Comfort FAST, EASY and AFFORDABLE.

Why choose Reliance for all of your home comfort needs:

  • Reliance has buying power: We able to buy more equipment at lower prices so that we can pass the savings along to our customers
  • Reliance has more capacity: That means we have more service people and installers ready to serve more customers
  • Reliance is easy to contact, anytime: Customers can connect with us by phone, email or online chat 24 hours a day, 7 days a week, 365 days a year
  • Reliance is always ready when our customers need us most: We offer expert service whenever customers want it, even evenings and weekends

Reliance is: Trusted by more than one million homeowners across Canada to deliver year-round home comfort solutions and peace of mind.

  • We promise to do our best to put our valued customers first.
  • We offer some of the best guarantees in the business and one of Canada’s largest networks of professional, licensed technical experts.
  • We do our best to deliver a world class experience for our customers every time. From the moment you first call us, or when you call for service at any minute of any day (including evenings and weekends). This promise is just as true when you contact us via email or phone.

Reliance is: The Number One-Stop Shop for every customer’s home comfort product and service needs – and the numbers prove it…

  • Over 1.6 million homes have hot water in over 400 communities.
  • Over 500 service vehicles will be on the road responding to 2,600 HVAC service and installation calls.
  • Over 26,000 Canadian households are making the world greener with high efficiency rental furnaces and air conditioners.
  • Over 190,000 families sleep better knowing they’re protected with a furnace and air conditioner protection plan covering any unexpected repairs on their heating and cooling equipment.
  • Over one million calls per year are answered by qualified agents, no matter when you call, any time, any day.
  • Over 700 builder partners in Ontario and over 50% of new home buyers are getting the added comfort of hassle-free hot water service. (Reliance is the “Supplier of the Year” for many of our builder partners and a recognized leader in green home building. Reliance has also received the EnerQuality Awards of Excellence. )
At Reliance we are there for our customers when they need us the most 24 hours of the day, 7 days a week, 365 days of the year. Guaranteed.

*OAC. Subject to standard terms and conditions. This promotion is available on all Reliance rental water heaters, including storage tanks, tankless and electric water heaters. First three months of selected plan are free and will appear as a credit on bill. Some additional charges relating to installation (e.g. code required venting) may be applicable. Free venting upgrades apply to standard venting upgrades up to 10 feet. Your existing water heater will be returned to your existing provider's water heater return depot at no charge to you.​