"I was very impressed with how quick Reliance was able to book me an appointment to get my furnace checked out. They had a slot the same day that I called! Since I have the maintenance plan, my visit cost me just the monthly fee for the plan. James called prior to arriving at the appointment. He was very knowledgeable and friendly. He answered all my questions and explained everything that he was doing during the repair. I highly recommend James for any work in the future."
"Bill and Wes installed our furnace today. They arrived promptly this morning and introduced themselves. They went straight to work, put down runners so they did not track dirt in. They left my house maybe neater than when they arrived. Thanks for a job well done men."
"I was hesitant to go with a big company versus a smaller one but so glad that I did. My furnace in my old home was suddenly irreparable so I was rushed to get a replacement. From Al who came to offer me the options available and answered all of my questions honestly and without pressure, to the promptly scheduled service guys who went above and beyond to fit the equipment into my space, to the service centre call people who were efficient and pleasant...everyone was prompt, pleasant, thorough and competent. Pricing comparable to or better than the smaller companies I had consulted."
"Our Home Comfort Advisor Lina was wonderful. She took the time to explain a few of our options and everything that would be included with the rental of the furnace and water heater. She left a pamphlet behind with the furnace details. She was patient in answering our questions and providing all information that we wanted. She was knowledgeable and friendly and gave great customer service. She called on installation day to check up on us, and when I had a couple of follow-up questions she took care of them promptly and kept me informed every step of the way."
"Tim was sent to repair hot water tank . Arrived promptly. Dirt had fallen in by tank due to repairs to porch. Tim cleared area in order to get tank going even though it wasn't part of his job. Very kind, and excellent customer service for elderly customers. Went above expectations, and completed work quickly. Thank you Tim!"
"I had an old hot water heater that was leaking. Ron, the technician, came in and quickly replaced the old unit with a new one. Not only did he work fast and efficiently but he was very personable and respectful of the rest of the house. I could not believe how easy he made the work look. A real pro."