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Money Back & Service Guarantees


The best guarantees in the business*. Guaranteed!

We believe your home is the one place in the world you should always feel comfortable. We also believe that comfort is providing warmth in the winter, cool air in the summer and an endless supply of hot water. At Reliance we're not comfortable until you are.

$500 No Frustration Guarantee

If your furnace or air conditioner fails to heat or cool your home during the first year, we will fix it FREE including all parts and labour AND write you a cheque for your frustration and aggravation.

Comfort Guarantee

We guarantee the system(s) we installed in your home will heat or cool your home as we stated. If the temperature range at the thermostat is not achieved as we promised, we will replace the system at no charge.

Property Protection Guarantee

All property such as lawns, shrubbery, carpeting, floors, walls, furniture and door frames are protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all work and traffic areas.

No Lemons Guar​antee

If the compressor in your air conditioner fails twice in the first five years, we will install a new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.

100% Money​-Back Guarantee

We guarantee that the equipment we have installed will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment.

Energy Savings Guarantee

We guarantee that your home comfort system will save the amount of energy that we state used to heat and cool your home compared to your current equipment. If after the first year it does not, we will give you a cheque for double the difference.
*Available guarantees will vary depending on the system purchased. Some conditions apply. Call for details.​​​​​