Money Back & Service Guarantees
The best guarantees in the business*. Guaranteed!
Only Reliance provides you with 6 additional guarantees over-and-above the manufacturer's:
We’re committed to providing friendly advice from experts who care. Our 5-point Service Guarantee is proof of our commitment to bring more peace of mind, inspire true innovation, and lead the market in customer satisfaction.
$500 No Frustration Guarantee
If your furnace or air conditioner fails to heat or cool your home during the first year, we will fix it FREE including all parts and labour AND write you a cheque for your frustration and aggravation.
We guarantee the system(s) we installed in your home will heat or cool your home as we stated. If the temperature range at the thermostat is not achieved as we promised, we will replace the system at no charge.
Property Protection Guarantee
All property such as lawns, shrubbery, carpeting, floors, walls, furniture and door frames are protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all work and traffic areas.
No Lemons Guarantee
If the compressor in your air conditioner fails twice in the first five years, we will install a new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.
100% Money-Back Guarantee
We guarantee that the equipment we have installed will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment.
Energy Savings Guarantee
We guarantee that your home comfort system will save the amount of energy that we state used to heat and cool your home compared to your current equipment. If after the first year it does not, we will give you a cheque for double the difference.
* Available guarantees will vary depending on the system purchased. Some conditions apply. Call for details.