Award Frequently Asked Questions
Q. May I make my Award reservation directly with Marriott International?
A: No. Once you receive your Award Letter, you will be provided a website to validate receipt of your Award online. The validation site and confirmation emails will provide the Award reservations phone number and booking instructions.
Q. Are there any blackout periods during which time my stay is not allowed?
A: There are NO black-outs at any of the participating Marriott properties, however there may be limited availability based on the season and regional events. Arrival must be on a Friday or a Saturday.
Q. May I use my Award for either business or personal travel?
A: Yes – these Awards may be used for business travel or personal travel.
Q. What is included in the Award?
A: The Award entitles you, a guest and, depending on the policies of the individual hotel, up to two children in the same room, one or two nights’ accommodations as determined by the Award you received, at any of the participating Marriott locations. There are no deposits required and all hotel fees and sales taxes are included. Accommodations require a Friday or Saturday check-in only.
Q. Is there any cost to me when making my reservations?
A: There is NO cost and no deposits are required when you call to make your reservations.
Q. What costs are not included?
A: Room charge, applicable hotel fees and sales taxes ARE included in your Award. However, you will be charged for any miscellaneous expenses such as meals, telephone, room service, movie rentals, parking, internet, resort fees, in-room bar, etc.
Q. How many people can stay in one room?
A: Your award includes one standard room, double occupancy. Many participating properties will permit up to two children to stay free in the same room as their parents.
Q. When may I check-in?
A: You may check-in on a Friday or Saturday only. Hotel check in time may vary by property.
Q. May I check-in on a Sunday?
Q. How soon after I receive my Award Letter may I make my reservations?
A: First, you must validate your Award on-line within 60 days from the date found on your Award Letter. After you validate your Award you will receive an immediate e-mail confirmation of Award validation; you may then make your reservations. Reservations must be made AT LEAST 15 DAYS PRIOR to your arrival date.
Q. What if I need to cancel or change my reservation?
A: We are happy to rebook your stay! Please contact Award Reservations at 800-457-9219 to cancel or make any changes to your reservations. Please make changes at least 24 hours prior to the date of your check-in. There is a $50 fee for rescheduling reservations. PLEASE DO NOT contact Marriott International directly regarding your reservation.
Q. At which Marriott properties may I stay?
A: Over 2,700 Marriott locations worldwide participate in this offer. The list of participating locations can be found here. Marriott hotels not listed are not included in this offer and Marriott reserves the right to make changes to the list without notice.
Q. How long do I have to use my Award?
A: You have 12 months from the date found on the Award Letter to make reservations and complete your travel.
Q. May I add additional nights to my free accommodations?
A: Yes, you may add additional nights’ accommodations to your free Award nights. The Awards travel professional assisting you with your Award reservation will be happy to book additional accommodations. The rate for any additional nights will be based on the prevailing rates at time of booking for the hotel you selected.
Q. May I use Marriott Rewards points to pay for additional nights to my Award accommodations?
A: Yes. Once you have booked your Award reservations, please contact Marriott Rewards to book additional concurrent nights using your points.
Q. Will I receive Marriott Rewards points for my Award accommodations?
A: You will only receive Marriott Rewards points for incidental (paid) charges during your stay. However, you will receive a stay credit towards achieving/renewing your Marriott Rewards Elite status.
Q. What will I receive when my reservation is confirmed?
A: You will receive an email confirming your reservation. The reservation confirmation will include your reservation confirmation number, the Marriott location you have requested as well as your confirmed arrival date. Please print a copy of the reservation confirmation. The reservation confirmation MUST be presented to the hotel registration clerk at time of check-in. The confirmation document is how the hotel receives payment for you stay. Neither CDI nor the company providing you with this Award are responsible for your inability to check-in without the reservation confirmation email.
Q. What is required at time of check-in?
A: In addition to your reservation confirmation, a government issued ID is required at check-in as well as a valid credit card in the name of the individual checking in. The only charges that will be applied to the card are any miscellaneous expenses incurred during your stay as mentioned above. Many hotels require that at least one individual in your party be at least 21 years old.
Q. If I have problems using my Award who should I contact?
A: Our goal is to provide every qualifying customer with an exceptional travel experience. As with any special offer, there are terms and conditions with which you must comply. Failure to comply with the specified terms and conditions will result in our inability to accommodate your travel request. Please direct any questions or problems concerning this Award to an Award specialist at 800-457-9219. They are available to assist you 24 hours a day/ 7 days a week. Please do not contact Marriott or the company providing you with this Award as they will not be able to assist you.
Q. If there is no deposit required, why am I asked to provide a valid credit card when I am making my reservations?
A: Any hotel reservation process today requires that a credit card be maintained on file. The purpose is to cover the cost of incidental (optional) expenses or in case of a no-show. Otherwise, your card will not be charged.
Q. May I turn in my Award for the cash value of the reservation?
A: No. The Award has no cash value.
Q. What happens if my award is lost, stolen or expires?
A: If your Award is lost or stolen prior to validating at the web site, it will not be replaced. Once you have validated your Award, we will have your information on file and travel reservations may be made. Expired Awards will not be extended or replaced.